Operations & Field Support

We recognize the importance of having qualified support staff in the field to work with our insurer clients as well as our own network of contractors. Many have previously worked at or owned Paul Davis Restoration franchises, providing a wealth of knowledge and expertise for our valued customers. Listed are the names, responsibilities, and biographies of the Paul Davis Restoration, Inc. (PDRI) Operations staff, many of whom work in the field.

Robert Robbins
Director of Operations / Regional Manager, Northeast & Central

Robert (Bob) Robbins has been associated with Paul Davis Restoration for over seventeen years. Prior to purchasing his PDR franchise in 1991, he owned several other businesses ranging from a Hang Glide school/store to a Snap-On Tool franchise. In 2005 Bob's wife, Donna, took over the day-to-day operations of their franchise and Bob came to work for PDRI as the Regional Manager for the Northeast and Central region. In 2007, Bob took on the additional duties of being the Director of the Operations dept. As a long time member of the IICRC, Bob has attained all three master ratings Fire, Water and Cleaning (MTC, MSR, & MWR). For hobbies, Bob makes his own wine, grows Christmas trees, flies planes that he built, motorcycles with his wife, and goes camping with his grandchildren. Bob is involved in several area clubs: The Connecticut Christmas Tree Growers Assn, The Connecticut and Western Massachusetts Mensa, the Silver Wings Ultralight Flyers club, and the Riverside Aviation flyers club. Bob currently resides in Enfield, CT with his wife Donna and dog Sonny.

Denna Wright
Regional Manager, South Central

Denna Wright began her career with an MBA in Early Childhood Education and enjoyed teaching Kindergarten through 2nd grade for fourteen years. Changing careers when she became a Paul Davis franchisee, Denna has over 20 years combined experience in the related restoration, franchising, and insurance industries. Denna's franchise experience includes serving as a Franchise Field Trainer, then Franchise School Job Cost facilitator, for over 16 consecutive years. She is currently the South Central Regional Manager for PDRI and her duties include representing the Franchisor and supporting offices in the South Central region. Denna also facilitates advanced owners classes and assists with curriculum development. Her insurance industry experience includes a State of Indiana Agent's license, and currently, a FL all lines independent adjusting license. Denna resides in Jacksonville, Florida with her husband, their five sons and two grandsons. She enjoys boating and water related activities.

Tony Merrick
Regional Manager, Central & Western

Tony Merrick has been with the PDR organization since 1996, when he purchased a franchise in Texas. After selling his interest in the franchise in 1999, he joined PDRI and became the Regional Manager for the Western & Pacific Region. In addition to his duties representing the franchisor and supporting offices in the Western half of the U.S., he facilitates advanced owners classes and assists with curriculum development. Tony has a B.S. degree from the University of Missouri and an MBA from the University of Texas. Prior to joining PDR he spent 20 years in business-to-business sales and management with large agricultural companies. Transplanted Missourians, both he and his wife enjoy travel, top-down drives in Texas Hill Country, kayaking, and year-round fishing in lakes near their home outside Austin.

Darin Davies
Regional Manager, Pacific

Darin joined PDRI after working as a successful associate in one of our franchises. His background includes five years in executive sales and high-tech marketing in the Silicon Valley. As an FSR for the Western and Pacific U.S., he coaches and assists offices with best practices, operations support and field training. Darin holds a B.S. in Marketing from the University of Nevada-Reno, earned IICRC certifications in Fire, Smoke, Water and Mold and is ASD certified. Darin currently resides in Nevada.

Tom Seibert
Director of Strategic Sourcing

After spending five years as a consultant in vendor relations and strategic sourcing projects for the PDR network, Tom Seibert joined PDRI in January 2005. He worked for eighteen years for a company specializing in remodeling and installing building materials for home builders; he was president for six years. Tom's responsibilities as Director of Strategic Sourcing at PDRI include negotiating national contracts with suppliers on behalf of franchisees, organizing the annual trade show for the PDR National Convention, and remodeling field support. Tom was involved with the inception of the remodeling initiative with PDRI. He is CAPS (Certified Age in Place Specialist) certified by the National Association of Homebuilders. Tom earned a B.A. in Business from Miami University in Oxford, Ohio. Tom resides in Columbus, Ohio with his wife of 30 years, Kathy, and their three children, Matt, Bethany, and Michael. Tom enjoys music, traveling, and participating in numerous outside activities. He also enjoys spending time with his family and trying to keep up with his three children who are in their 20's.

Christopher P. Davis
Director of Training

Chris Davis graduated from the University of Colorado with a B.S. in Business (Finance & Real Estate). Chris has a broad variety of business experience in real estate appraising and achieved both residential and commercial certifications from the American Institute of Real Estate Appraisers - RM and MAI respectively. He has also been a real estate developer, sales broker-Realtor and entrepreneur. In 1990 Chris purchased a Paul Davis Restoration franchise in Colorado where he owned and operated three franchise service areas over ten years. As an employee with the franchisor (PDRI), he has been a Field Trainer and now oversees the PDR National Training Center in Jacksonville, FL, where he schedules and coordinates all training events. Chris is IICRC certified in Water & Fire Restoration, Applied Structural Drying, and Mold Remediation. Additionally, Chris is an Affiliate Xactimate Instructor. Duties also include being the primary instructor for teaching new franchise owners and associates estimating and project management, general franchise operations, and he also does much of the field training on new and resale franchises. Following the sale of their franchise, Chris and his wife spent two years with an international non-denominational children's ministry fulfilling a life goal, training and working with adults around the world. Chris has been the volunteer Executive Director of the Rocky Mountain Region Habitat for Humanity, volunteer lay-counselor, and has served on numerous church boards and organizations. Chris currently resides in Northeast FL.



		John "Sonny" Bass Technical Director of Emergency Services IICRC Instructor John “Sonny” Bass joined PDRI as a quality service representative and field manager in 2001 after owning a million dollar janitorial company for nineteen years, and after owning and operating a PDR franchise in Southwest Georgia for seven years. Holding seventeen certifications with the Institute of Inspection Cleaning and Restoration (IICRC), including three master certifications with Master Water Restorer (MWR), Master Textile Cleaner (MTC) and Master Smoke Restorer (MSR), Sonny is an IICRC instructor and mitigation consultant to the PDR network. Former Executive Director of the IICRC, he presently serves on the IICRC Task Advisory Committee for Applied Structural Drying, as well as being a PDRI representative on the IICRC Certification Board. Sonny resides in Northeast Florida.

		Eric Taylor Operations Manager for Paul Davis Emergency Services Eric Taylor joined Paul Davis Restoration Inc. (PDRI) in January 2010. As Operations Manager for Paul Davis Emergency Services, his primary responsibilities consist of coaching offices in marketing, providing ongoing operational support and conducting owner and associate training in the field. Eric has more than twelve years estimating and project management experience in the residential, commercial construction and remodeling industries. Additionally, while running his own business he has worked on a multitude of custom, remodeling and rehabilitation projects for homeowners, banking institutions and investors. Eric attended North Carolina State University where he studied Engineering and Georgia State University in Atlanta Georgia where he earned his BBA. He holds several technical certifications from Xactware, American Bio-Recovery Association (ABRA) the Institute of Inspection, Cleaning and Restoration (IICRC), Greater Atlanta Home Builders Association (GAHBA), The International Code Council (ICC), EPA and OSHA. Eric resides in Jacksonville Beach Florida and during his off time he looks forward to family activities and spending time with his wife and two daughters.